Privacy Policy
Easy Moving Solutions ("we", "us") respects your privacy. This policy explains what personal information we collect through easymoving.ca and in the course of providing moving services, how we use it, and the choices you have. We handle personal information in line with Canada's Personal Information Protection and Electronic Documents Act (PIPEDA).
Information we collect
- Information you give us: when you request a quote, call, email or chat with us, we collect details such as your name, phone number, email address, moving addresses, moving date and details about your move.
- Information collected automatically: like most websites, we use cookies and similar technologies from Google (Google Analytics, Google Ads and Google Tag Manager) to understand how visitors use our site and to measure our advertising. This includes information such as pages visited, device and browser type, approximate location and the referring website.
- Quote form and live chat: our quote form is provided by Zoho Forms and our website chat by Zoho SalesIQ. They process the details you submit or share in the chat on our behalf.
How we use your information
- To respond to your enquiry and prepare your quote
- To schedule, provide and invoice our moving services
- To handle claims and customer service
- To improve our website and measure the effectiveness of our advertising
- To meet legal and accounting obligations
We do not sell your personal information.
Sharing your information
We share personal information only with service providers who help us run our business (for example, website hosting, email delivery, live chat, analytics and payment processing) and only as needed for them to perform those services, or where required by law. Some of these providers may store information outside Canada, where it may be subject to the laws of that country.
Cookies and your choices
You can block or delete cookies in your browser settings. You can opt out of Google Analytics with the Google Analytics opt-out add-on, and manage personalized ads through Google Ads Settings.
Retention
We keep personal information only as long as needed for the purposes above, including any legal, accounting or claims-related requirements, and then securely delete it.
Security
We use reasonable administrative, technical and physical safeguards to protect personal information. No method of transmission over the internet is completely secure, but we work to protect your information.
Children
Our website and services are not directed to children, and we do not knowingly collect personal information from anyone under 18.
Your rights
You may ask to access or correct the personal information we hold about you, or withdraw your consent to its use (subject to legal or contractual restrictions). To make a request, contact us using the details below.
Changes to this policy
We may update this policy from time to time. The "last updated" date at the top shows when it was last changed.
Contact us
Easy Moving Solutions
675 Queen St S, Kitchener, ON N2M 1A1
Email: adam@easymoving.ca
Phone: 519-895-0005